Terms and Conditions

TERMS AND CONDITIONS

1. AGREEMENT AND RESPONSIBILITY

By booking you confirm that you have read, understood, and agreed to these Terms & Conditions. The agreement is between you (the bride) and myself, and all communications and contracts are solely with you, regardless of who is paying.

2. COMMUNICATION

Email is the primary method of communication to ensure clarity and avoid lost messages. WhatsApp and Instagram may be used for sharing images, but important details must be discussed via email.
Response times may take a few days during busy periods. If urgent, please send a text.

3. BOOKINGS & PAYMENT TERMS

Bookings can be made up to 18 months in advance.
From April to October, a minimum booking of £500 is required.
A £100 non-refundable booking fee is required to secure your date and is deducted from the final balance.
Once deposit payment is received and booking is confirmed in writing, your quoted price will remain the same regardless of any change to my prices.
Bank holidays and early morning bookings may incur an additional charge - please see current price list for more information.
If travel on the day is not feasible, overnight accommodation (Premier Inn or equivalent) must be provided and paid for in the final balance.
For larger bookings, an associate stylist may be required, depending on timing and availability.
The use of associate artists will incur a fee of £100 per artist plus their travel fee. If a Bride Exclusive Package is chosen an additional artist for any other services will be required at a reduced rate of £75 per artist plus their travel fee.
Mileage is charged at £0.50 per mile from GU34 1GY. If an associate stylist is used, mileage is calculated from their postcode. Parking/toll charges are additional.
Final Balance (exclusding deposit and Design Appointment cost) is due 14 days prior to the event via bank transfer as detailed on the invoice.

4. BRIDAL PREVIEWS & DESIGN APPOINTMENTS

Design Appointments take place Tuesday–Friday during peak seasons.
I recommend these appointments take place 6-8 weeks before the wedding, and no earlier than 12 weeks.
If an additional trial is required, it must be booked separately.
Design Appointment payments are non-refundable and must be paid via Bank Transfer of the day of the Appointment.
If you decide not to proceed after your Design Appointment, the booking fee remains non-refundable.

5. CANCELLATIONS & CHANGES TO BOOKINGS

Booking fee is non-refundable.
Cancellation fees apply:
3 months before the wedding: 50% of the remaining balance due.
1-2 months before the wedding: 75% of the remaining balance due.
Less than 1 month: Full balance due.
Cancellations must be made in writing.
In the unlikely event I am unable to attend due to illness, bereavement, or similar circumstances, a replacement artist will be sought. If no replacement is found, full payments (excluding trial costs) will be refunded.
Additional people may be added subject to time and availability, with payment required upfront.
Reducing party numbers will still incur the original agreed costs.
Booking changes must be communicated via email.
No discounts are offered for partial services (e.g., eyes only or younger bridesmaids).

6. DELAYS ON THE DAY

It is the bride’s responsibility to ensure all members of the bridal party are ready at their allocated times, as provided in the pre-prepared schedule.
No compensation is provided for delays caused by other vendors, guests, or bridal party members.
Unforeseen circumstances (e.g., extreme weather, traffic) do not warrant refunds for missed services.
In the case of a Met Office ‘Red’ warning, the booking may be cancelled, and a full refund (excluding trial costs) will be issued.

7. LOCATION & SET UP

Clear directions and contact availability on the wedding morning are required to avoid delays.
A suitable set-up space (table, plug points, natural light) is required.
Additional charges apply if multiple locations are involved (£50 per artist per move).

8. HEALTH & SAFETY

Service may be refused for health reasons (e.g., contagious conditions, open wounds, infections, cold sores, severe sunburn, etc.).
It is the bride’s responsibility to inform me of any allergies, medical conditions, or sensitivities for themselves and the Bridal Party.
While every effort is made to avoid reactions, no liability is accepted for allergic responses.
Strict hygiene practices are followed, and tools are sanitized between clients.
Full Public Liability insurance is held, and certificates can be provided upon request.

9. PHOTOGRAPHY AND USE OF IMAGES

I regularly take photos and videos during Design Appointments and on the Wedding Day for use as reference imagery, as well as for promotional purposes on social media and for my website/ portfolio. By agreeing to these terms and conditions you consent to the images of your event being used for these purposes.
I may contact the Bride or the hired Photographer directly to request professional imagery from the Wedding Day, and agree to credit the photographer for any imagery used.